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News Release Article

Review of progress of CCO office

Islamabad: November 13, 2017: Systematic redressal of public complaints is in full swing. Technology assisted complaints redressal mechanism is proving beneficial. Prompt response to complaints is resulting in heightened public compliance. Mayor of Islamabad and Chairman, Capital Development Authority (CDA), Sheikh Anser Aziz expressed these views while chairing meeting to review quarterly performance report of office of Chief Complaints Officer.

While briefing the meeting, Chief Complaints Officer (CCO) told that between July and September, 2017 a total of 2,731 complaints were received in the quarter (July-September). The major break-up of complaints is such that 36% about 973 complaints were pertaining to street lights, 20% about 534 regarding water supply and 14% about 381 were related to Sanitation Directorate. In terms of nature of complaints, the maximum numbers of complaints were 973 about mal-functioning of streetlights followed by water supply shortage / leakage of lines about 534 and sanitation services were 381 complaints. In terms of sectors, the highest number of complaints 1524 out 2731 was received from G Sector followed by sectors F and I series with 571 and 453 complaints respectively.

The meeting was further told that the total number of complaints received in each quarter has shown a gradual increase with 1277 complaints in first quarter, 2097 in second and 2731 in the 3rd quarter.